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1. Vision mainly offer English service at this moment that require you to submit service ticket in English.
2. For better accuracy and effectiveness in resolving the issues, please submit only one request at a time for each specific issue. If you have multiple inquiries, please create a separate request for each one.
3. Order ID: You can find this on the order history of the sales channel where the purchase was made through.
4. SN (Serial Number): The serial number is typically located on the main body of the product or on the SD card slot. It is also printed on the packaging box. Providing the SN enables us to troubleshoot your issue quickly and accurately.
5. This Aftersales Ticket Form is primarily intended for orders placed inside of Vision Official Online Stores.